Merchant Services

2.6 star rating Rating - based on 9 reviews & complaints
 
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Merchant Services Categories
Credit Card Terminal Systems Service
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Customer Reviews, Ratings & Complaints
Complaint Posted 10/28/2013
TOTAL SCAM!!!! AVOID THIS COMPANY
There are thousands of companies suffered from this SCAM COMPANY already. please don't listen to anything they say!!!Their service sucks!!!!!!! Total difference attitude from the account executive after we signed the contact. A lot of mistakes hap... Read More »
 
 
 
Complaint Posted 2/22/2013
Merchant Services - Irvine - AVOID AT ALL COSTS....
After months of them 'courting' my business I left Wells Fargo and tried to successfully set up two different company accounts with these people. It took them many times to figure out that TWO companies meant TWO different accounts, etc. After I s... Read More »
 
 
 
Complaint Posted 8/25/2011
Review 8/25/2011
I was cold called by William Ward of Merchant Services, Irvine, CA. He implied that his call was required by the State of California to review Credit Card accounts for overcharges and possible refunds. It took considerable effort to find out his L... Read More »
 
 
 
Review Posted 4/17/2010
Review 4/17/2010
What a refreshing group to work with! Their professional insight has helped me improve the way I operate my business. Merchant Services, more particularly Ms. Phelps, was instrumental in ushering my former "cash only" business into the world of cr... Read More »
 
 
 
Review Posted 2/27/2010
Review 2/27/2010
We have had an absolutely wonderful experience with Merchant Services and Eric Madura. Eric has made sure from the beginning that we have had an completely effortless experience in establishing and using our account. This has helped our business i... Read More »
 
 
 
Complaint Posted 1/2/2010
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Review 1/2/2010
When the representative for Merchant Services reviewed out present CC Merchant account he assured us he could improve the rates we were receiving and save our company money. I advised the rep that we had an account with another merchant but the re... Read More »
 
 
Business's response - by Merchant Serviceson 2/26/2010
The merchant contacted us regarding missing funds for a specific period of time. We researched the account and discovered the merchant failed to settle their terminal for the time period in question. We worked with the merchant and our processing... Read More »
 
Review Posted 10/11/2009
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Review 10/11/2009
I worked for years to secure a major contract with a billion dollar company operating in Orlando, Florida with my company (Blanc Photo and Fine Art). There are plenty of processors available, yet I decided to go with Merchant Services only because... Read More »
 
 
Business's response - by Merchant Serviceson 2/26/2010
The transaction processed exceeded the merchant's established Risk parameters. These parameters are based on several factors; including, but not limited to, average transaction amount, average monthly volume and highest expected transaction. This... Read More »
 
Complaint Posted 12/4/2008
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Review 12/4/2008
Don't make the mistake of letting these misleading folks come in to your business. They have a misleading name designed to sound like your current "merchant services" department of your current bank. They actually answer their phone First Data Mer... Read More »
 
 
Business's response - by Merchant Serviceson 12/4/2008
I believe you may be mistaken, or are perhaps calling a different telephone number. We are Merchant Services and we are powered by FirstData. When you dial our primary telephone number of (949) 861-4000 the phone is answered as "Thank you for... Read More »
 
Review Posted 11/17/2008
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Review 11/17/2008
I erroneously posted a complaint about this company here as I got this company mixed up with a different company. I would say this Merchant Solutions DOES TAKE THE TIME to respond as once I posted my erroneous comments, they immediately got in tou... Read More »
 
 
Business's response - by Merchant Serviceson 11/18/2008
11/18/08: Thank you for the acknowledgment. 11/17/08: Please provide the name of your business, your MID (account number), your name and your telephone number. We are unable to research and respond to your comments because you have failed to pr... Read More »
 
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Additional Business Information
Hours   Phone   (949) 861-4000 Address   9012 Research Drive Suite 200
Irvine, CA 92618
Website   http://www.merchantsvcs.com Email   eric.madura@merchantsvcs.com
Contact   Eric Madura Other  
 
 
 
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